FAQS
Frequently Asked Questions
Looking for the cleaning service in New Zealand? Contact us now!
What types of properties do you clean?
We specialise in cleaning Airbnb properties, short-term rentals, commercial offices, and
general housekeeping services.
How do I book a cleaning service?
You can book a cleaning service through our website, call us directly, or send an enquiry via
email.
Do you provide your own cleaning supplies and equipment?
Yes, we bring our own professional-grade cleaning supplies and equipment to ensure highquality service.
What areas do you service?
We currently operate in the Mackenzie District, covering Mount Cook, Lake Tekapo, and Twizel.
However, we can arrange services in other parts of New Zealand upon request.
How much do your cleaning services cost?
Pricing depends on the type of service and property size. Contact us for a customised quote.
How much do your cleaning services cost?
Yes, we accommodate same-day bookings based on availability. Please contact us as soon as
possible for urgent requests.
How do you ensure efficiency and handle delays?
We use smart scheduling software to optimise bookings and minimise delays, ensuring a
seamless and reliable cleaning service.
Do you offer special pricing for recurring cleaning services?
Yes, we offer discounted pricing for recurring services. Whether you need weekly, fortnightly, or
monthly cleaning, we have cost-effective packages available.
Are your cleaners insured and background-checked?
Absolutely. Our team is fully insured and undergoes background checks to ensure safety and
reliability.
What happens if I’m not satisfied with the cleaning?
Customer satisfaction is our priority. If you’re not happy, let us know within 24 hours, and we’ll
arrange a re-clean at no extra cost.
How can I make a payment for the service?
We accept debit/credit cards, Apple Pay, Google Pay, and online bank transfers for secure and
hassle-free payments.